Ordering procedure You are deemed to place an order with us by ordering via our online checkout process. As part of the checkout process, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. We will not send a dispatch confirmation email, however you can call us at 01706 230549 – Monday to Friday, 9:00 to 17:00 – if you have an enquiry about your order. We may refuse to accept an order: where goods are not available; where we cannot obtain authorisation for your payment; if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions. Pricing All prices include VAT at the current applicable rates. We reserve the right to express a price exclusive of VAT, but we shall show VAT separately and include it in the total price. Delivery Delivery is to UK Mainland and select postcodes in UK Offshore Islands, Scottish Highlands and Islands, Northern and Southern Ireland. Please note surcharges may apply. All orders will be dispatched within 5 working days of payment received – we attempt to have items shipped within 48 hours but please allow up to 5 working days for dispatch. If you have issues or queries regarding your transaction please contact the business directly and we shall respond within a suitable timeframe. Service access We endeavour to ensure that this website is available 24 hours a day. However, we will not be liable if for any reason it is unavailable at any period of time. We would like to remind you that access to this website may be suspended temporarily and without notice due to things beyond our control. Links to and from other websites Links to third-party websites are provided solely for your convenience. If you use these links, you will be directed from the Mr Fitzpatrick website. We do not control and are not responsible for these websites, for their content or availability. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Copyright Any copying of design is prohibited and cannot be done so without permission from Mr Fitzpatrick’s.